National Verifier Training Videos Available

USAC created a series of National Verifier training videos to help service providers use the system. These short videos will walk you through a National Verifier overview, how to log in, how to check eligibility and how to resolve an error requiring documents.  Are there other videos that would be helpful? Let us know in the comments.

When the National Verifier hard launches in the initial states, USAC will release consumer-facing videos.

National Verifier Launches!

The National Verifier is now live in Colorado, Mississippi, Montana, New Mexico, Utah, and Wyoming! Service providers in all six states have successfully used the National Verifier to qualify consumers using automated state or federal database connections.

At hard launch, service providers are required to use the National Verifier to verify eligibility for subscribers in the initial launch states. USAC has not announced the timing of the hard launch.

Additional states and territories will be added to the National Verifier later in 2018, and in 2019. Visit our website to learn more about the National Verifier Launch Schedule and view a demo Video: National Verifier Demonstration.

If you are a service provider operating in a first-wave state and have not received information about the soft launch, please send us an email at LifelineProgram@usac.org.

Initial States for the National Verifier

USAC is pleased to announce that upon its initial launch on December 5, 2017, the National Verifier will verify eligibility for consumers in the states listed below. Visit the National Verifier section of USAC’s website for more details.

Colorado
Automated data sources: SNAP, Medicaid, Federal Public Housing

Mississippi
Automated data sources: SNAP, Federal Public Housing

Montana
Automated data sources: Federal Public Housing

New Mexico
Automated data sources: SNAP, Medicaid, Federal Public Housing

Utah
Automated data sources: SNAP, Medicaid, Federal Public Housing

Wyoming
Automated data sources: Federal Public Housing

Certification statements

In addition to gathering eligibility information, the National Verifier will also gather customers’ signed certification statements.

Simplify, simplify, simplify!

Stakeholders universally agree that the certification statements need to be simplified for easier comprehension. The legal language is particularly difficult for the Lifeline-eligible population to understand. Areas that need special attention and clarification are explaining what a “household” is for Lifeline, and the last two attestations. USAC is working with our partners at the FCC on re-writing the certification statements so they are easier for consumers to understand, and still compliant with the rules. Continue reading “Certification statements”

Document Upload

If the National Verifier cannot verify a consumer’s eligibility using a state or federal data source, it will proceed to “document upload,” which prompts the customer to upload proof of eligibility.

In feedback sessions, service providers shared their experiences and challenges with uploading eligibility documentation for the Lifeline Program.

Common upload mistakes

Stakeholders shared their stories of challenges with digital document upload, and advice about how to avoid them. For example: Continue reading “Document Upload”

Documentation

If the National Verifier cannot verify a consumer’s eligibility using a state or federal data source, it will prompt the customer to upload proof of eligibility. Stakeholders shared the following advice about explaining supporting documentation to customers:

Provide specific instructions and examples

We heard many times that it’s important to have specific explanations for each “correctable denial” (unverifiable information that we need documentation to support), and explain exactly what the consumer has to do (or upload) next. For example, if the consumer needs to prove their SSN, a driver’s license is not sufficient. Continue reading “Documentation”