USAC is committed to integrating stakeholder feedback into the design of the National Verifier to make it a success. Our feedback process is:
- In-depth interviews with a sample of stakeholders
- Validate feedback with a larger group
- Design & build
- Test with real users
- Update the design
We’ve been talking to diverse group of Lifeline stakeholders about their ideas for how to build the best system possible. Over the next few posts, we’ll use this blog to share what we’ve learned so far and give readers a chance to respond to it.
All of the feedback we hear is helpful. However, we can’t guarantee that we will include everything we hear in the design of the National Verifier. What we can guarantee is that we’ll pass this information along to decision-makers and the team designing and building the National Verifier.