USAC created a series of National Verifier training videos to help service providers use the system. These short videos will walk you through a National Verifier overview, how to log in, how to check eligibility and how to resolve an error requiring documents. Are there other videos that would be helpful? Let us know in the comments.
When the National Verifier hard launches in the initial states, USAC will release consumer-facing videos.
The National Verifier is now live in Colorado, Mississippi, Montana, New Mexico, Utah, and Wyoming! Service providers in all six states have successfully used the National Verifier to qualify consumers using automated state or federal database connections.
At hard launch, service providers are required to use the National Verifier to verify eligibility for subscribers in the initial launch states. USAC has not announced the timing of the hard launch.
Additional states and territories will be added to the National Verifier later in 2018, and in 2019. Visit our website to learn more about the National Verifier Launch Schedule and view a demo Video: National Verifier Demonstration.
If you are a service provider operating in a first-wave state and have not received information about the soft launch, please send us an email at LifelineProgram@usac.org.