Eligibility Checking with a Database

Back to sharing what we’ve learned so far from stakeholder feedback, which helps inform the design of the National Verifier.

The ability to confirm a subscriber’s eligibility directly using state/federal data sources is the cornerstone of the National Verifier. When a customer enters their name, DOB, last 4 of SSN and address, the National Verifier will check these sources for a record of whether the customer participates in a qualifying program, which proves the customer’s eligibility for Lifeline.

We spoke with many stakeholders about the opportunities and challenges with verifying eligibility through a database. One concern we heard is:

Different name on database record

A relatively frequent challenge is when a customer’s form of identification does not match their name as it appears in the eligibility program (whether in the database or on their card/documentation). Most of the time, this is because of a name change due to marriage or divorce, but we also heard examples of misspelled names. Continue reading “Eligibility Checking with a Database”

July 26 webinar highlights: migration process

USAC shared news during the National Verifier Update Webinar on July 26, 2017, including how service providers in the initial states will migrate consumer customers in those states to the National Verifier.

During National Verifier Migration, the National Verifier will conduct an automated database eligibility check. Service providers will need to provide acceptable eligibility documentation for consumers who do not pass the automated check.

Continue reading “July 26 webinar highlights: migration process”

July 26 webinar highlights: service provider interaction with the National Verifier

USAC shared news during the National Verifier Update Webinar on July 26, 2017, including how service providers will interact with the National Verifier.

Users can access the National Verifier three ways:

  1. NV online Consumer Portal, where consumers can verify their Lifeline eligibility independently.
  2. Mailed paper form, which consumers can complete independently or with the support of a service provider.
  3. NV Service Provider Portal, which service providers can use to assist consumers with eligibility checking and receive a “yes/no” eligibility determination in near real-time.

Continue reading “July 26 webinar highlights: service provider interaction with the National Verifier”

Service address / mailing address

Capturing addresses is an important design consideration for Lifeline because the consumer base moves frequently, and can live in areas with non-standard addresses. During interviews, stakeholders shared their experiences with entering Lifeline consumers’ addresses, and the consumers’ diverse needs for entering where they live.

Descriptive home addresses

Rural and Tribal customers need the flexibility to add a descriptive address or coordinates, rather than a standard address.

We don’t anticipate that customers will be allowed to enter a PO Box as their home address. However, as they do now, customers can use a PO box as their mailing address. Continue reading “Service address / mailing address”

Identity checking: DOB and SSN

In this post, we’ll continue sharing the feedback we’ve heard about challenges and opportunities with the identity checking (TPIV) process for the National Verifier.

Date of birth

Entering the customer’s date of birth does not appear to have the same level of challenges as entering their name. As such, we haven’t received a lot of feedback about DOB!

One piece of advice we heard is to specifically label which fields are for day, month, and year, because some cultures enter the day first and the month second, rather than the U.S. standard of entering the month first. Continue reading “Identity checking: DOB and SSN”