Service address / mailing address

Capturing addresses is an important design consideration for Lifeline because the consumer base moves frequently, and can live in areas with non-standard addresses. During interviews, stakeholders shared their experiences with entering Lifeline consumers’ addresses, and the consumers’ diverse needs for entering where they live.

Descriptive home addresses

Rural and Tribal customers need the flexibility to add a descriptive address or coordinates, rather than a standard address.

We don’t anticipate that customers will be allowed to enter a PO Box as their home address. However, as they do now, customers can use a PO box as their mailing address. Continue reading “Service address / mailing address”