Eligibility Checking with a Database

Back to sharing what we’ve learned so far from stakeholder feedback, which helps inform the design of the National Verifier.

The ability to confirm a subscriber’s eligibility directly using state/federal data sources is the cornerstone of the National Verifier. When a customer enters their name, DOB, last 4 of SSN and address, the National Verifier will check these sources for a record of whether the customer participates in a qualifying program, which proves the customer’s eligibility for Lifeline.

We spoke with many stakeholders about the opportunities and challenges with verifying eligibility through a database. One concern we heard is:

Different name on database record

A relatively frequent challenge is when a customer’s form of identification does not match their name as it appears in the eligibility program (whether in the database or on their card/documentation). Most of the time, this is because of a name change due to marriage or divorce, but we also heard examples of misspelled names. Continue reading “Eligibility Checking with a Database”